1. If the weather condition, war, general strikes, and other unforeseen circumstances interrupt the journey, our company reserves the right to rearrange the journey without refunding the tour fee.
2. Cancellation & Re-schedule Policy:
a. More than 17 days prior to departure date (EST): Free cancellation with full refund. Please reconfirm the penalty for the added hotel or flight ticket.
b. Less than 16 days but 10 days prior to departure date (EST): 50% of total purchase amount can be refunded.
c. Less than 9 days prior to departure date (EST) or on departure day (EST): 100% penalty. No refund.
d. Additional hotel bookings before or after the tour as well as other services are subject to hotel cancellation policy to determine if a refund is possible.
e. If the guest quit during the trip or fails to participate in any itinerary due to personal reasons (no travel documents, late arrival, illness, accident, etc.), the paid tour fare will not be refunded, and no other services will be compensated.
3. Regarding the "buy two get two free" promotion, the Cancellation & Re-schedule Policy for the third and fourth roommates who will be given away for free are as follows:
a. Early cancellation: If the first two guests participate in the group as usual, if the third and fourth guests who participate for free in the same room request to cancel their seats more than 9 days before the departure, they can enjoy free cancellation without any penalty.
b. Temporary cancellation within 9 days before departure: If the first two guests participate normally, and the third and fourth guests who participate for free in the same room cancel within 9 days before the departure, or if they do not show on the day of departure, we will charge a penalty of 50% of the original price of a room for two people for each temporary cancellation.
c. If the penalty is temporarily cancelled within 9 days before departure but not paid in full, or if it is NO SHOW on the day of participation, we will collect the above-mentioned penalty amount from the first and second participating guests in the order on the day of participation. If customers of the same order refuse to pay, it will be considered as unpaid group payment, and our company has the right to cancel all reservations for that order.
