1. If the weather condition, war, general strikes, and other unforeseen circumstances interrupt the journey, our company reserves the right to rearrange the journey without refunding the tour fee.
2. Cancellation & Re-schedule Policy:
a. More than 17 days prior to departure date (EST): Free cancellation with full refund. Please reconfirm the penalty for the added hotel or flight ticket.
b. Less than 16 days but 10 days prior to departure date (EST): 50% of total purchase amount can be refunded.
c. Less than 9 days prior to departure date (EST) or on departure day (EST): 100% penalty. No refund.
d. Additional hotel bookings before or after the tour as well as other services are subject to hotel cancellation policy to determine if a refund is possible.
e. If the guest quit during the trip or fails to participate in any itinerary due to personal reasons (no travel documents, late arrival, illness, accident, etc.), the paid tour fare will not be refunded, and no other services will be compensated.
A trip to remember.
I highly recommend this travel agency. Our tour guide Ms. Lin was great. She was friendly and very attentive. If we have any issues, she will resolve it right away. She is very knowledgeable and explains everything very well. We feel very safe with our guide, driver and vehicles. This vacation was wonderful.