The following conditions apply to cancellations and changes:
- Reduce the number of participants on the same booking
- Cancel the entire booking
- Change the itinerary
- Change the departure date but keep the same itinerary
1. Within 14 days of departure, there will be no refunds for changes or cancellations of an entire booking (including but not limited to: activities, meals, tickets, pre-paid items, and accommodations in the itinerary).
2. You will be charged a service fee of CAD$50 per change per booking for cancellations or modifications made more than or 15 days before departure (Refundable for activities and catering).
The following conditions apply to booking modifications:
- Increase the number of travelers in the itinerary（Depending on resource availability corresponding to the itinerary dates）
- Modify the name of a traveler participating in the itinerary.
No changes will be made within 14 days before departure.
You will be charged a service fee of CAD$50 per change per booking for changes, or modifications made more than or 15 days before departure.
When modifying your booking, you may be charged for any service fees, penalties, or additional costs due to resource circumstances.
If you need to cancel or modify your booking for any reason, a bank wire fee, merchandise fee, credit card service fee, etc., will be deducted from your refund.
Any changes or cancellations must be made through email or fax. Verbal changes or cancellations are not accepted.
Cancellations and refunds are processed within 1-7 business days.
