There is always a non-refundable 6% transcation fees once your booking is confirmed. E.g. Free cancellation will still need to be charged a 6% cancellation fee.
1. If the weather condition, war, general strikes, and other unforeseen circumstances interrupt the journey, our company reserves the right to rearrange the journey without refunding the tour fee.
2. Cancellation & Re-schedule Policy:
a. More than 17 days prior to departure date (EST): Free cancellation with full refund. Please reconfirm the penalty for the added hotel or flight ticket.
b. Less than 16 days but 10 days prior to departure date (EST): 50% of total purchase amount can be refunded.
c. Less than 9 days prior to departure date (EST) or on departure day (EST): 100% penalty. No refund.
d. Additional hotel bookings before or after the tour as well as other services are subject to hotel cancellation policy to determine if a refund is possible.
e. If the guest quit during the trip or fails to participate in any itinerary due to personal reasons (no travel documents, late arrival, illness, accident, etc.), the paid tour fare will not be refunded, and no other services will be compensated.
A great day in beautiful Vancouver
Henry was fun! And he contacted us to make sure we knew where the pickup place was located. We shared our trip with five Chinese speaking travelers. Henry easily translated between all of us. He is a great ambassador for Vancouver. The tour itself was just what we wanted. Enough time in each spot to take a look around and decide if we wanted to come back We signed up for the Capalano suspension bridge and tree top bridges. This was one of the highlights of our whole trip and we were so glad we did it. Yes, the bridge does sway and bounce a bit. But on the other side the forest is beautiful, with comfortable seating, walking area and snacks. Loved our 1st day in Vancouver