There is always a non-refundable additional 6% transcation fees once your booking is confirmed. E.g. Free cancellation will still need to be charged a 6% cancellation fee.
1. If the tour is not possible due to force majeure such as weather, war, strikes, etc., the company will have the right to change the itinerary, refund the ticket fees for the attractions (except for the free self-paid items), and the registration fee will not be refunded;
2. The following situations apply to order cancellation and change: reducing the number of participants in the same order, canceling the entire order, changing the itinerary, and changing different participating dates of the same itinerary.
a. If the group requests cancellation or rescheduling 33 days (inclusive) before departure, the group fee will not be deducted, and other additional hotels, air tickets or services must refer to the hotel or airline regulations to determine whether they can be refunded.
b. If the group requests cancellation or rescheduling from 17 days (inclusive) to 32 days (inclusive) before departure, 50% of the group fee will be deducted, and other additional hotels or services must refer to the hotel regulations to determine whether they can be refunded.
c. If the group requests cancellation from 16 days (inclusive) before departure to the day of departure or fails to participate on time on the day of departure, it will be deemed as an automatic waiver and the paid group fee will not be refunded.
d. If your company or guests withdraw from the trip or fail to participate in any itinerary due to personal reasons (lack of travel documents, late arrival, illness, accident, etc.), the tour fee paid will not be refunded, and no other services will be compensated.
When the order is modified, the resource situation changes and additional fees are incurred, they will be charged according to the actual situation;
Any changes or cancellations must be contacted and processed directly with the company in writing by email or fax.
