There is always a non-refundable 6% transcation fees once your booking is confirmed. E.g. Free cancellation will still need to be charged a 6% cancellation fee.
1. If the tour is not possible due to force majeure such as weather, war, strikes, etc., the company will have the right to change the itinerary, refund the ticket fees for the attractions (except for the free self-paid items), and the registration fee will not be refunded;
2. The following situations apply to order cancellation and change: reducing the number of participants in the same order, canceling the entire order, changing the itinerary, and changing different participating dates of the same itinerary.
a. If the group requests cancellation or rescheduling 33 days (inclusive) before departure, the group fee will not be deducted, and other additional hotels, air tickets or services must refer to the hotel or airline regulations to determine whether they can be refunded.
b. If the group requests cancellation or rescheduling from 17 days (inclusive) to 32 days (inclusive) before departure, 50% of the group fee will be deducted, and other additional hotels or services must refer to the hotel regulations to determine whether they can be refunded.
c. If the group requests cancellation from 16 days (inclusive) before departure to the day of departure or fails to participate on time on the day of departure, it will be deemed as an automatic waiver and the paid group fee will not be refunded.
d. If your company or guests withdraw from the trip or fail to participate in any itinerary due to personal reasons (no travel documents, late arrival, illness, accident, etc.), the paid tour fee will not be refunded, and no other services will be compensated.
When the order is modified, the resource situation changes and additional fees are incurred, which will be charged according to the actual situation;
Any changes or cancellations must be contacted and handled directly with the company in writing by email or fax.
3. For the third and fourth guests in the same room who are given free of charge in the "buy two get two free" promotion recently launched by Zongheng Haiou, the cancellation terms are as follows:
a. Early cancellation: If the first two guests join the group normally, if the third and fourth guests in the same room who join the group for free request to cancel their seats more than 9 days before the departure of the trip, they can enjoy free cancellation without paying any penalty.
b. Temporary cancellation within 9 days before departure: If the first two guests join the tour normally, if the third and fourth guests in the same room who join the tour for free cancel within 9 days before the departure of the trip, or NO SHOW on the day of departure, we will charge a penalty for each guest who cancels temporarily, and the penalty amount is 50% of the original price of two people per room.
c. Temporary cancellation within 9 days before departure but the penalty is not paid, or NO SHOW on the day of the tour, we will collect the above-mentioned penalty amount from the first and second guests in the order on the day of the tour. If the guests in the same order refuse to pay, it will be deemed that the tour fee has not been paid, and our company has the right to cancel all reservations for the order.
Fantastic tour
Fantastic tour.Tom our tour guide superb.from 30 Sept 2024 we started our tour.i recommend this tour