7-Day New Zealand Southern Voyager Tour from Christchurch 【Product Code: 9287】

1, If you are forced to return home early, we cannot refund the cost of any arrangements you have not used.
2, If you cut short your booking and/or return home early, we will not offer you any refund for that part of your arrangements not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
3, If you wish to change any part of your booking after our booking confirmation has been issued, you must inform us in writing as soon as possible. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee of $20 NZD per person per change, as well as any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change.
4, If due to circumstances beyond our control it becomes necessary to substitute a vehicle, accommodation or activity, or make any other alterations to your booking or the itinerary, we will notify you of the changes as soon as possible. 

  1) If you accept changes, depending on the circumstances, you may have to pay an additional cost due to such changes.

  2) If the changes are, in our view, so substantial as to significantly alter your booking and you are unwilling to accept such changes then you may cancel your booking and we will give a refund of all money you have paid to us.

  3)If you do not cancel your booking within the earlier of 5 Working Days of us notifying you of the changes or the date falling 2 Working Days prior to the commencement of your tour, you will be deemed to have accepted the changes.

5, Any special requests must be advised to us at the time of booking, including any health or physical limitations, dietary requirements or allergies. You should then confirm your requests in writing. Whilst reasonable efforts will be made by us to try and arrange your special requests, we cannot guarantee that they will be fulfilled and under no circumstances do we accept any liability or responsibility if they are not fulfilled.

6, Please note:
  1) Pets are not permitted on the tour.
  2) Luggage restrictions can be found on our website or are as set out in your booking confirmation. Please keep in mind luggage is restricted to 20kgs per person. Should you be carrying excess luggage, you will need to arrange storage of this whilst on tour with us. 
  3) Your tour will depart from a designated departure point, as set out in your booking confirmation. You are responsible for making travel arrangements to the departure point and ensuring that you are at the departure point on time.
  4) We will endeavour to accommodate reasonable drop-off requests at the end of the tour, however, we make no guarantees that we will be able to, and you remain responsible for making travel arrangements from any designated drop-off point. Any drop-off requests should be communicated to us as soon as possible, but in any event, must communicated to us no later than 2 weeks before the departure date.

If you or any other member(s) of your party decides to cancel your confirmed booking, you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the next Working Day from the date on which we receive it.

Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follows:

• Cancellation more than 13 weeks prior to your departure date - $400 NZD per person;
  
  
• Cancellation less than 13 weeks but more than 7 weeks prior to your departure date - $900 NZD per person; 
  
  
• Cancellation less than 7 weeks prior to your departure date - 100% of your booking cost.
  
  

∗ Please note that amendment charges (if applicable) are not refundable in any circumstances.

∗ If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

∗ Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to us.

∗ We will comply with our obligations under Consumer Law in relation to the services provided, and nothing in these Booking Conditions should be interpreted as attempting to exclude, restrict or modify the application of any such rights which you may have thereunder.